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Evidence Guide: CUETEM09B - Manage diversity

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUETEM09B - Manage diversity

What evidence can you provide to prove your understanding of each of the following citeria?

Encourage respect for diversity in the workplace

  1. Provide a role model for others through individual behaviour that demonstrates respect for diversity
  2. Develop work practices and undertake planning in a manner which shows respect for workplace diversity
  3. Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and customers
Provide a role model for others through individual behaviour that demonstrates respect for diversity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop work practices and undertake planning in a manner which shows respect for workplace diversity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use diversity as an asset

  1. Recognise the skills of a diverse workforce and use these to enhance organisational performance
  2. Promote the benefits of productive diversity to colleagues
Recognise the skills of a diverse workforce and use these to enhance organisational performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the benefits of productive diversity to colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with problems arising from diversity issues

  1. Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation
  2. Identify training needs and take appropriate action
  3. Use coaching and mentoring to assist colleagues to successfully work in a diverse environment
Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training needs and take appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use coaching and mentoring to assist colleagues to successfully work in a diverse environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit:

understanding of the role of leaders and managers in encouraging diversity in the cultural industries

knowledge of cross-cultural communication techniques as they apply to leaders and managers

knowledge of specific cultural issues that may apply in a particular industry context.

Context of and specific resources for assessment

The assessment context must provide for:

project or work activities that allow the candidate to address typical diversity issues found in cultural industries workplaces.

Method of assessment

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:

case studies to develop strategies for effectively managing diversity in different industry contexts

oral or written questions to assess knowledge of cross-cultural issues and communication techniques

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Guidance information for assessment

No particular resource requirements apply to the assessment of this unit.

Required Skills and Knowledge

Required skills

cross-cultural communication skills with reference to the roles of leaders and managers, including cross-cultural communication for:

conflict resolution

problem-solving

negotiation

motivation

Required knowledge

specific diversity issues which apply to the cultural industries and which contribute to the industry's progress, including benefits of productive diversity

legal issues that relate to diversity, including Equal Employment Opportunity and anti-discrimination

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Diversity is used here in its broadest sense and may be related to:

age

disabilities

family structure

gender

language

race

sexual preference

special needs

Planning and work practices that reflect respect for diversity may include:

acknowledgment of religious and cultural celebrations

appropriate allocation of duties to particular staff members

consideration of customers with special needs

culturally appropriate mixing of staff

training in culturally-appropriate communication

consultation sessions with

special interest groups

sponsors

stakeholders

the audience for a product or service

the community, e.g. local, regional, ethnic or racial

Benefits of productive diversity may include:

a multi-lingual workforce

a workforce that reflects the diversity of the customer base

different perspectives on problem solving

education of the workforce

improved cross-cultural communication

increased trade with other countries/cultures

more interesting work environments

removal of prejudice